IMENS · Policies and commercial information
Warranty information
Warranty coverage is product-, configuration-, market- and order-specific. The warranty written into the accepted quotation or order document is the controlling commitment.
Version date: 2026-09-06
Before ordering
Ask the project team to confirm the exact product model, approved installation method, driver and control compatibility, environment, warranty duration and any exclusions. Website summaries are not a warranty certificate.
Making a claim
Keep the order reference, product identification, installation record and evidence of the issue. Contact the project team before removing or returning goods so the correct diagnostic and authorization process can be provided.
Typical exclusions
Damage caused by incorrect installation, incompatible control equipment, operation outside released limits, unauthorized modification or external events may fall outside coverage. The order-specific document states the actual terms.